Refund policy

Refund & Return Policy

Last updated: October 3, 2026

Thank you for shopping with us! We want you to be happy with your purchase. If you’re not completely satisfied, we’re happy to help with eligible returns.

Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unworn and unused
  • Be in the same condition you received it
  • Have all original tags attached
  • Be returned in its original packaging when possible
  • Not have any stains, odors, damage, or signs of washing

Items that do not meet these requirements may not be accepted.

Final Sale Items

Certain items may be marked as final sale and cannot be returned or refunded. Final-sale items will be clearly identified on the product page or at checkout.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the item was defective or we made an error with your order.

Return Shipping

Customers are responsible for the cost of return shipping unless:

  • You received the wrong item
  • Your item arrived damaged
  • Your item has a manufacturing defect

We recommend using a trackable shipping service when returning an item, as we are not responsible for returns that are lost in transit.

Exchanges

If you need a different size or color, please contact us within 14 days of delivery. Exchanges are subject to availability.

If the requested item is unavailable, you may choose a refund instead, provided the original item meets our return requirements.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and the issue so we can help resolve the problem.

How to Request a Return

To request a return, contact us at enricomastromattei@gmail.com with:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return
  • Photos, if applicable

We will provide you with the next steps for your return.

Please do not send items back without contacting us first.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: enricomastromattei@gmail.com

We’re happy to help!